'Is That a Real Job?' is a weekly series where WIRED explores the latest in...job titles. We explain everything from "customer success manager" to "growth hacker"---and show how you can land these ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

The "age of the customer" has had a dramatic effect on organizations. New positions abound that didn’t exist five or 10 years ago. One of those positions is the customer success manager. The concept ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

In the dynamic and ever-evolving world of SaaS and cybersecurity, the intersection of technology and customer satisfaction has emerged as a critical determinant of success. Few professionals exemplify ...

Customer success has become a fast-growing field in the tech industry as more companies seek to differentiate themselves from the competition with a personal touch. That said, there’s no one-size-fits ...

NEW YORK--(BUSINESS WIRE)--Catalyst, an intuitive customer success platform (CSP), today officially launches its Software-as-a-Service (SaaS) product which helps companies reduce churn and improve ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...